General Policies

Below are Rooted and Wild, LLC General Policies. Rooted and Wild, LLC works with Sondermind and Headway - TherapyMatch, Inc for insurance billing, documentation, case file storage, secure messaging, and/or telehealth platform. Clients utilizing insurance or referred to Rooted and Wild from one of the above agencies will be subject to agreements, policies and procedures of Headway - TherapyMatch, Inc and/or Sondermind in addition to Rooted and Wild, LLC general policies. 

APPOINTMENTS, LATE AND CANCELLATIONS

Rooted and Wild, LLC standard meeting time for psychotherapy is 53 minutes. Longer format (80 minute) sessions are available, but may not be covered by insurance/3rd party payers. 

Missed appointments, canceled appointments, and rescheduled appointments will be subject to full services fee IF NOT RECEIVED AT LEAST 48 HOURS IN ADVANCE. This is necessary because a time commitment is made to you and is held exclusively for you. If you are late 8 min or more for a session, the session will be considered missed and subject to the missed appointment fee of $100 for 53 minute sessions and $150 for 80 minute sessions. Please be aware that insurance does not cover missed appointment fees. 

Rooted and Wild would like to respect that unexpected life events occur. Therefore clients are allowed one late/missed session, or canceled session with less than 48 hrs notice per a year of service at no cost. 

Headway clients - Late cancellation and missed appointment fees are set by Rooted and Wild, LLC. You will be asked to keep a valid debit or credit card on file with Ivy Pay - I V Y Labs, Inc. If the appointment is late canceled or missed you will be charged a $100/$150 fee via Ivy Pay.

Sondermind clients will be subject to late canceled/missed policies and appointment fees as defined by Sondermind. Please see your Financial Responsibility Agreement with Sondermind for additional information: https://www.sondermind.com/financial-responsibility-agreement

Please be aware that with Sondermind, Rooted and Wild, LLC’s annual allowance for a missed or late canceled session does not apply. 

TELEPHONE ACCESSIBILITY

Rooted and Wild, LLC is often not immediately available by phone. A voicemail can be left and your provider will do their best to contact you within 48 business hours. 

EMERGENCIES

Rooted and Wild, LLC is not a 24 hour crisis intervention agency. In case of an emergency you should call 911 or go to the nearest emergency room.

SOCIAL MEDIA AND TELECOMMUNICATION

Due to the importance of your confidentiality and minimizing dual relationships, your provider will not accept or initiate friend or contact requests from current or former clients on any personal social networking site (Instagram, Facebook, LinkedIn, etc). If you have questions about this, please bring them up in session to discuss with your provider. 

Rooted and Wild, LLC may have public social media accounts for promotional purposes. Rooted and Wild, LLC will not initiate contact requests from these accounts to clients, and will not communicate through these accounts to current or past clients. You may follow Rooted and Wild, LLC public social media accounts at your own discretion with awareness that these are public, not confidential accounts. 

Please do not use social media to communicate directly with your provider or Rooted and Wild, LLC. If you choose to follow and/or comment on Rooted and Wild, LLC social media accounts it is at your own discretion, and your responsibility to share only what you are comfortable being available to the 

public. If your interactions on Rooted and Wild, LLC social media accounts are deemed inappropriate you may be blocked from further interaction with these accounts at Rooted and Wild, LLC’s discretion. 

FEES

Fees and billing for clients using Sondermind and Headway - TherapyMatch, Inc will be set and managed by these agencies and your insurance provider. Please see your policy and procedure agreements with these agencies and your insurance provider for additional information. 

For clients working with Sondermind who have questions regarding fees and billing please contact Sondermind at 1-844-888-9355. 

For clients working with Headway - Therapymatch, inc: https://findheadway.zendesk.com/hc/en-us/articles/4427387656852#h_01FY0DC5EWCJZ7TB7BKXXMG7ZD

Psychotherapy: The fee for a standard 53 minute session is $175.00. The fee for a 80 minute session is $255.00. I accept credit/debit cards (this includes FSA/HSA cards). 

Sondermind clients - all fees/billing will be managed through Sondermind. 

Headway clients - fees/billing will be managed through Headway - Therapymatch, Inc. Late cancellation and missed appointment fees are set by Rooted and Wild, LLC. 

Direct Rooted and Wild, LLC clients:

Payment in full is due 48 prior to your scheduled appointment and will be billed automatically via Ivy Pay. Rooted and Wild, LLC requires all clients provide a valid credit/debit card to be kept on file with Ivy Pay - I V Y Labs, Inc. If the appointment is late canceled or missed you will be charged a $100/$150 fee and the remainder of the session fee will be reimbursed. 

Other Services: 

Rooted and Wild will provide coordination of care with other providers on your treatment team if you provide a release of information. If these conversations exceed 15 minutes, 1 time per month they will be billed at the hourly rate of psychotherapy. 

Telephone conversations of a clinical nature with the clients will be charged at the hourly rate for psychotherapy. 

Reports and court appearances will also be charged at the full psychotherapy rate; court appearances require 4-hour minimum. If the court appearance is rescheduled or canceled Rooted and Wild, LLC will bill for the time reserved for the appearance.

TERMINATION

Ending relationships can be difficult. Therefore, it is important to have a termination process in order to achieve some closure. The appropriate length of the termination depends on the length and intensity of the treatment. Rooted and Wild, LLC may terminate treatment after appropriate discussion with you and a termination process if it is determined that the psychotherapy is not being effectively used or if you are in default on payment. 

Rooted and Wild, LLC will not terminate the therapeutic relationship without first discussing and exploring the reasons and purpose of terminating. If therapy is terminated for any reason or you request another therapist, Rooted and Wild, LLC will provide you with a list of alternative qualified psychotherapists. You may also choose someone on your own or from another referral source. 

Should you fail to schedule an appointment or communicate with Rooted and Wild, LLC for three consecutive weeks, unless other arrangements have been made in advance, for legal and ethical reasons, the professional relationship will be considered discontinued.

If a session and/or late cancellation or missed appointment fee is not paid by 11:59 pm the day prior to your next scheduled appointment your Rooted and Wild, LLC provider will be unable to meet with you or schedule ongoing appointments. You will be given 3 weeks to pay the outstanding balance. If the balance has not been paid within 3 weeks your provider will consider professional relationship discontinued. 

If financial concerns/limitations are prohibiting you from continuing psychotherapy with Rooted and Wild, LLC please discuss this with your provider in advance of being unable to pay for sessions. Your provider will work with you to support your access to affordable mental health services, whether with Rooted and Wild, LLC or referral to another mental health service provider. 

ELECTRONIC COMMUNICATION

I cannot ensure the confidentiality of any form of communication through electronic media, including emails and text messages. For Sondermind and Headway - TherapyMatch, Inc clients my main mode of electronic communication is through the secure messaging capability in your client portal. 

If you prefer to communicate via email or text messaging, Rooted and Wild, LLC will do so. Rooted and Wild, LLC requests that you do not use these methods of communication to discuss therapeutic content and/or request assistance for emergencies. While your provider will try to return messages in a timely manner, immediate response cannot be guaranteed. 

Rooted and Wild, LLC will utilize texting and email to support coordinating services, as these are often the most convenient and efficient means of communication with clients. Rooted and Wild, LLC cannot guarantee confidentiality with either of these forms of communication. Sensitive clinical information will not be shared via email or text by your provider. With this knowledge you have the right to agree to or decline email and text messaging. Keep in mind that if you choose to email or text message Rooted and Wild, LLC and have declined these methods of communication your provider will be unable to respond in the same format. 

NEUROAFFECTIVE TOUCH SERVICES

Clients interested in NA Touch must schedule a one hour, telehealth consultation prior to engaging in an NA Touch session for the first time. This is to ensure you are educated about the modality, have time to ask questions, and to allow for the practitioner to gather a bio/psycho/social history. NA Touch can be done as a stand alone service from talk based therapy if you are active with another therapist, and willing to sign a release of information for your current therapist. If you are not active with another therapist you may be asked to schedule therapy sessions in addition to NA Touch sessions to ensure you have the necessary support needed to safely and effectively integrate NA Touch session content. Your provider will discuss with you when additional talk based therapy sessions are recommended for stabilization, and provide clinical rationale for this decision.

YOGA EVENTS

Yoga events hosted or co-hosted by Rooted and Wild, LLC are not an individual or group psychotherapy service. They are not subject to the same treatment and confidentiality requirements as psychotherapy. Events are not reimbursable by insurance, and are subject to their own fees and stipulations. If you are a current Rooted & Wild, LLC psychotherapy client and wish to attend yoga events your therapist will discuss with you prior to attending a plan for sustaining confidentiality while participating.